Job Summary:
The Shop Manager has proven to have a strong confidence and understanding of the job as a Barista and Shift Supervisor. His/her main responsibility is to be the leading example of a Barista in all areas, i.e.: cleanliness, character, customer service, and quality/consistency, and to ensure successful and efficient shop flow and maintenance. He/she is responsible for carrying out the goals and vision of Aroma’s Coffee & Tea that have been set into place by the owner and carried out by the Operations Manager. He/she must follow guidelines and is responsible for communicating the daily workflow to the Operations Manager.
Store Operations:
Maintains a clean, organized and stocked environment.
Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Operations Manager as necessary.
Establishes effective and positive communication amongst all team members.
Assists the OM in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the OM. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
Responsible in assisting OM with all inventories and ordering, monitoring waste, and estimating consumption and product use.
Quarterly reporting (check-in) /strategy meeting with Operations Manager – on an as-requested basis.
May be asked to write weekly schedule, but for now, this will be managed by the OM.
May be asked to assist in social media management/photo work at some point, currently managed by the OM.
Service:
Is the Role Model for outstanding service during his/her shift.
Pro-active in solving customer problems and satisfying customers in various situations.
Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
Product:
Follows all Company drink recipes and procedures, maintaining the highest quality and consistent product standards.
Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the differences in flavor and blends.
Tastes products on a per shift basis for quality assurance.
Assists Operations Manager in new product research and development.
Training & Development:
Demonstrates the ability to lead, communicate and champion Aroma’s Coffee & Tea standards, vision, and Standard Operating Procedures.
Provides coaching and training to baristas on performance expectations.
Responsible for training new employees
Direct contact for Shift Supervisors
Monthly reporting/strategy meeting with Operations Manager
Pay Scale:
Will vary based on experience but ranges between $20-$25/hr.
Hours:
Full-Time
30 hours a week in the shop / 10 office hours a week